Best Practice: Service Innovation

Best Practice: Service Innovation

333 499 Julea

Together with my former collegue Marianna Recchia we wrote a contribution for Satus Book about Industrial Service Design at Volkswagen.

 

 

M. Recchia & J. Kleeberger (2016): Service Innovation at Volkswagen: putting services in the core of the business.

In: S. Miettinen: An Introduction to Industrial Service Design